FMS Adventurer is FMS upgraded reward program; you will earn points and redeem exclusive perks or coupons here.

The new program includes:
-Increased flexibility in earning and redeeming points.
-Exclusive access to promotions, events, and special offers.

QuestPoints can be earned through various actions, including purchases, referrals, and engagement with our brand on social media. The more you interact with us, the more rewards you can unlock.

Customers can easily check their points and tier status by logging into their online accounts on our website and clicking the 'Check Reward' button. Scroll down to the rewards page to see all your points transactions.

Pending QuestPoints: Once an order is placed, your QuestPoints will be pending till your order is complete fulfill. If you cancel your order during this period, the QuestPoints will also be cancelled.

No, points and rewards are non-transferable.

Redemption is simple. Customers can log in to their accounts, visit the Rewards page, and choose from a variety of options to redeem their points, including discounts, exclusive products, or special experiences.

No, the program is free to join, and there are no hidden fees. Our goal is to provide a transparent and rewarding experience for all members.

The program is open to all customers who meet our standard eligibility criteria. We believe in inclusivity and want to ensure that everyone has the opportunity to enjoy the benefits of our new Reward Program. Please make sure you log in to your account every time you make a purchase; otherwise, you will lose your points.

-Yes, both the membership level (VIP Tier) and points will expire after one calendar year.
-The VIP tier will expire after one year. For example, if you achieve your VIP tier on May 30, 2024, it will expire on May 30, 2025.
-Points will expire one year from the day they were earned, meaning your points might expire on different days.
-Since we upgraded our reward program on May 1st, 2024, to optimize the benefits for our valued customers, we will maintain all customers' VIP tiers for one year, expiring on April 30th, 2025.
-Any unused points earned before May 1st will be retained in our customer service system for one year until April 30th, 2025. You can always send us an email to check and redeem rewards according to the old reward rules.

No, points and membership levels have separate expiration policies.
-Points Expiration: Points will expire after one year from the date they were earned. Make sure to redeem your points within this timeframe to enjoy the benefits.
-VIP Tier: Our VIP tier depends on your annual spending. If your spending does not meet the required amount for your current level by the same date next year as when you achieved your tier this year, your tier may be adjusted to the corresponding level based on your total spending.

We encourage customers to reach out to our dedicated customer support team for any questions or assistance regarding the new Reward Program via support@fmsmodel.com. Feedback is highly valued and will help us continually improve the program.