We want to keep you informed about our shipping process to ensure a smooth experience with your order. Please review the following important details:

Order Processing & Shipping Status
Orders are processed and shipped based on item availability and shipping method. We work diligently to fulfill all orders as quickly as possible while ensuring accuracy and quality.

Shipment Notifications
If there are any unexpected delays or issues with your shipment, we will notify you via email with the latest status updates and any necessary actions.

Action Required for Shipment Issues
If your order encounters an abnormal shipping situation, such as an undeliverable address or courier-related issue, we may need additional information from you. If you receive an email from us regarding such a situation, please respond as soon as possible to avoid further delays.
• If we do not receive a response, we will hold your order for up to 30 days before further action is taken.
• We highly recommend monitoring your email inbox to ensure timely communication and a smooth delivery process.
If you have any questions or need further assistance, our customer support team is here to help.

Thank you for choosing us—we appreciate your business!

RC Airplanes, RC Cars, and Accessories from our UK warehouse and China warehouse can be shipped to England, Wales, Northern Ireland, Scotland and the Isle of Man.

Exclusions: We do not ship to British Forces and the Channel Islands.

If you’re unsure about shipping availability to your location, feel free to contact us before placing your order.

The shipping fee will be automatically calculated and added at checkout after you enter your shipping address. The total shipping cost will be displayed before you complete your purchase.

If you have any questions about shipping fees, feel free to contact us!

• Orders are typically shipped within 1-2 business days of receiving your order, depending on item availability and warehouse processing times.
• You will receive a shipping confirmation email once your order has been processed and tracking information has been uploaded.

Please note that shipping times may vary due to factors such as order volume, holidays, or courier delays.

• Orders are typically shipped within 1-2 business days of receiving your order.
• Orders are not shipped on weekends and holidays.

Estimated Transit Times:
• UK Warehouse Orders : 2-3 days
• China Warehouse Orders : within 10 days

Please Note:
Delivery times may be affected by holidays, severe weather conditions, or unexpected courier delays. We will do everything possible to ensure your order arrives as soon as possible.

FMS partners with Evri and Royal Mail to provide the most economical and reliable shipping options based on the weight and destination of your shipment.

The carrier used for your order will be determined at the time of shipping to ensure the best delivery method available.

You can check your order status using the following methods:

1. My Account Page
• Click on the "Sign in" or "My Account" button (or the account icon on mobile) at the top of the FMS website.
• Once logged in, view your order history and click on an order number to see the status.

2. Shipping Confirmation Email
• After your order ships, you will receive a shipping confirmation email with a tracking number.
• Click on the tracking number to be redirected to the order status page.

3. Check with the Shipping Carrier
If you have your tracking number, you can check the status directly on the carrier’s website:
• Evri: https://www.evri.com/
• Royal Mail: https://www.royalmail.com/

Missing Order Confirmation or Shipping Email?
If you did not receive an order confirmation or shipping confirmation email, please check your spam/junk folder. If you use Gmail, it may be in the Promotions tab.
To ensure future emails arrive in your inbox, add the following addresses to your contacts:
📩 info@fmshobby.uk
📩 support@fmshobby.uk

If you still need assistance, feel free to contact our support team!

Your items may ship from different warehouses, so they may arrive separately. If an item is on backorder or ships from a different location, it will be sent in a separate shipment.

Rest assured, you will not be charged extra shipping fees for multiple shipments. You will receive tracking information for each package once it ships.

Unfortunately, we cannot combine multiple orders or refund shipping costs if you place a second order. Our high-speed fulfillment system processes orders individually, and we pay the full postage cost for each separate shipment.

To avoid extra shipping charges, we recommend double-checking your order for accuracy and completeness before completing payment.

Thank you for your support and understanding!

FMS is committed to providing excellent service and customer satisfaction. If you are not completely satisfied with your purchase, we are happy to assist you.

We offer a 30-day return policy. For full details on eligibility and the return process, please click here for the FMS Return Policy.

If you need further assistance, feel free to contact our support team!